How HealthJoy Helped a Client Transform Their Benefits and Save Over $7 Million 

INDUSTRY: HEALTHCARE

A HealthJoy client provides clinical laboratory testing services to hospitals and health systems, providing answers to thousands of patients across the United States every day. This company became a HealthJoy client in 2018, and it first turned to our care navigation solution to help improve the employee benefits experience for its 5,000 employees. Since then, the company has seen an impressive $7.4 million in savings, achieving an ROI of 3.1x.

Its employees are avid telemedicine users, and they enjoy convenient and helpful features like Bill Review and Find Care. In fact, across over 150,000 member interactions, the customer’s employees show an average satisfaction rate of 93% with their HealthJoy experience.

Here’s how HealthJoy brings value to its employees, and how our mobile solution has made all the difference in their benefits strategy.

The Customer Story 

This client is a clinical lab serving hospitals and health systems nationwide. It also conducts critical research to create new tests and improve current ones. Most employees are tech-savvy and highly-engaged with their benefits. Yet, before implementing HealthJoy, they relied heavily on the small but mighty HR team to provide answers, locate misplaced benefits cards, and make personalized recommendations about benefits.

“We thought HealthJoy would be a great extension of the benefit team,” the Lead Benefits Administrator said. “We were doing a lot of things manually that HealthJoy does within the app—finding providers, pharmacies or urgent cares, and even reviewing medical bills.”

With over 25 years at the organization, the Lead Benefits Administrator has witnessed the team grow from under 1,000 employees to nearly 5,000 in 2025. When they were introduced to HealthJoy seven years ago, the HR and benefits team was simply overwhelmed by benefits requests.

A Mobile Solution Paired with an Onsite Clinic Meets Employee Needs

The client has a unique offering for their employees—an onsite health clinic that is free for them to use. Since implementing HealthJoy, the clinic works in tandem with our care navigation solution—also free for employees. 

While there will always be cases where a patient needs to be examined by a healthcare provider in person, a lot of times, virtual care is perfectly suitable for basic, acute needs. 

For common and easy-to-diagnose health concerns, the onsite clinic staff seamlessly direct employees to the HealthJoy app to be seen promptly, right from their phone. The clinic also refers employees to the HealthJoy app when an employee is seeking same-day care, but there are no onsite appointments available that day.   

“When the triage nurse team can kind of tell what the problem is—acute needs like pink eye, urinary tract infection or sore throat, the different things that we know that HealthJoy is really good at, they'll just say, we're sorry, we can't get you in today, but give HealthJoy a try. And then I often see in the provider's notes, that they used HealthJoy and got their issue taken care of quickly.” - Clinical Care Coordinator

Employees can access the onsite Family Health Clinic and Wellness Center information right within the HealthJoy app in the benefits wallet. HealthJoy can also steer employees to these benefits, resulting in meaningful savings. 

From steerage to the Family Health Clinic and Wellness Centers alone, the client was able to save the health plan over $10,000. With this customer being a self-funded employer, every savings opportunity is crucial. Having a care navigation solution in place ensures that their employees are able to access the highest-quality care, at the best possible cost. 

Centralized Benefits Lighten the Load on HR 

As mentioned before, one of the challenges this client was facing prior to implementing HealthJoy was the administrative burden on the HR team. Fielding employee questions about things like medical ID cards and billing errors takes a lot of time, which for HR professionals, is a commodity. 

HealthJoy’s self-serve options for members give them 24/7 access to health and benefits information, so they can get answers when and where they need them, without having to get HR involved. In 2024 alone, employees clicked on benefit wallet cards in the app well over 11,000 times. 

“Employees just love the ability to have everything in one place in the wallet. And we have even more wallet cards in there than just their medical, dental and vision, because we have life insurance, and they can contact the clinic through that feature as well, for example.” - Lead Benefits Administrator 

Additionally, HealthJoy’s team of healthcare concierges—available to communicate with members 24/7/365—handled over 700 benefits support interactions for employees. This time savings for the HR team amounts to an estimated $121,000+ in admin hours. 

Overall Savings

Propelled by high member utilization, the client has saved well over $7.4 million since launching with HealthJoy—with the largest portion of savings attributed to telemedicine, steerage and administrative savings, followed by Rx Savings and Bill Review. 

While the cost savings are impressive, the time saved for HR and the improved health outcomes for employees is what’s most important to the client. The company puts great value on employee wellbeing, which is made clear by offering the free onsite clinic. But it speaks volumes that the leadership team took that a step further, by increasing access and affordability of healthcare even more by implementing HealthJoy. 

Want to find out how we can create better health outcomes, while controlling healthcare spend for your organization? 

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