BOOK A DEMO


About Us

Careers

Press

Contact

Employer Login

Member Support

Connected Navigation Platform

Guide your employees to high-value care

New call-to-action

Virtual MSK Care Nav Icon

Virtual MSK Care >
Reimagining musculoskeletal care

Bill Review
Bill Review >
A billing advocate on your side

    HealthJoy Virtual Urgent Care

    Virtual Urgent Care >
    Immediate care, any hour of the day

    HealthJoy EAP
    EAP >
    Supporting whole wellbeing

      HealthJoy Behavioral Health

      Behavioral Health >
      Foster a mentally healthy workplace

        HealthJoy Integrations

        Privacy Policy

        PRIVACY POLICY

        LAST UPDATED: 10/24/2022

        HealthJoy, LLC and its subsidiaries, divisions, and affiliates (collectively, “HealthJoy”, “we”, “us”, and “our”) recognize the importance of protecting the privacy of the personal information you provide to us. Accordingly, we have developed this Privacy Policy (the “Policy”) so that you can make educated and informed decisions about the personal information that you entrust to us by engaging our services on the websites, social media, email exchanges, mobile apps, and other online services on which this Policy is posted (the “Service”), and understand how we collect, use, disclose, and otherwise manage this information. Our Policy provides information about:

        Your use of the Service is conditioned upon your agreement with this Policy and our Terms of Use. Before using our Service, please read this Policy carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal information. This Policy also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint. In addition to this Policy, please also read our HIPAA Notice of Privacy Practices, which provides more information specific to your rights under the Health Insurance Portability and Accountability Act (“HIPAA”).

        This Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Policy. To the extent that any translated versions of this Policy conflict with the English language version, the English language version of this Policy shall control. 

        In addition, please note that access to some HealthJoy interactive tools and the Service may be limited to users who have registered and made an account with us. Some of our tools (such as certain quizzes or calculators) do not retain your personal information, but others store your personal information in accordance with this Policy. When you use certain tools, you may also be asked to provide authorization for uses of personal information that are not covered in this Policy (for example, to provide personal information to a sponsor of the specific tool you are using), but HealthJoy will not use your personal information beyond what is covered in this Policy unless you provide such additional consent. 

        COLLECTION OF PERSONAL INFORMATION 

        HealthJoy enables you to securely gather, store, manage, and share your personal information and provides tools and services to help you manage your health and the health of your family. To do this, HealthJoy collects personal information from you in the following ways. 

        Information you provide to us 

        HealthJoy will collect personal data from you directly when you interact with our Service, contact us, use our services, create an account, participate in an online survey, sign up to receive offers or emails from us, or purchase our products. 

        Information we obtain indirectly

        We may receive personal data about you from our third-party affiliates or partners and from marketing companies that provide us with such information as a part of their relationship with us.

        We may combine this with data that we already have collected about you. Such collected data could include contact details (such as email address) and previous purchase history or interests. 

        Information collected automatically

        When you use our Service we collect certain information about you automatically through our use of cookies and similar technologies such as web beacons and pixels.

        NON-PERSONAL INFORMATION

        Even if you do not register with or provide any personal information to HealthJoy, we collect non-personal information about your use of HealthJoy. “Non-personal information” means information that we cannot use to identify or contact you, such as aggregate statistics. We may also acquire non-personal Information about our users from external sources. If you do not want us to collect such information, please do not use the Service. 

        CATEGORIES OF PERSONAL INFORMATION AND PURPOSE FOR COLLECTION

        HealthJoy collects the following categories of personal information: (1) contact information including your name, email address, telephone number, company affiliation, and mailing address; (2) authentication information, including the user name and password that you use to register an account on the Service; (3) financial information for payment processing purposes; (4) insurance policy information, including carrier information, plan details, coverage, and copays and deductibles; (5) user content, including survey responses, comments, reviews, and suggestions; (6) personal characteristics including age, date of birth, gender, and marital status; (7) online behavior information including online activity, product and online preferences, interests, demographic and geographic information, and time spent viewing features; and (8) information about the browser and hardware you use as you access and use our website, https://www.healthjoy.com/ (the “Site”), including IP address, network information, device characteristics, browser type, cookie information, referring and exit pages, sites visited, and timestamps; and (9) if you opt-in to provide such information, information collected through our mobile device applications and mobile optimized websites (collectively, the “HealthJoy App”), including motion data (e.g., proximity sensor on both ios and android for video calls to adjust audio output and enable/disable video, and other information), gyroscope data, and accelerometer data (tracking movement).

        Where we have your explicit consent to do so, we may also collect certain sensitive personal information. Specifically, with your consent, we may collect (1) personal health data, which includes information about your physical or mental health or condition or diagnosis, information related to the provision of healthcare services to you, information about payments you make to obtain healthcare services, and common identifiers associated with health data such as name, age, gender, date of birth, Social Security Number, marital status, and racial or ethnic origin; (2) genetic data; (3) data concerning your sex life or sexual orientation; and (4) precise geolocation information, if you opt-in to provide such information on the HealthJoy App or Site. 

        The personal information we collect is required to provide the Service to you. If you do not provide the personal information we ask for, it may delay or prevent us from providing the Service to you.

        HealthJoy does not collect the following types of sensitive personal information: your driver’s license, state identification card, or passport number; your account log-in, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; your religious or philosophical beliefs or associations, political opinions or membership; the contents of your mail, email and text messages, unless we are the intended recipient of the communication; your criminal background; your citizenship or citizenship status; or any personal information about a known child. We ask that you not send nor disclose any sensitive personal information that we do not explicitly collect for the purposes outlined in this Policy or to provide our Service to you.

        HealthJoy only collects and processes the minimum amount of personal information from you that is necessary to the purposes of our information processing activities and retains such information only if required to fulfill such purposes. We will not keep your personal information for longer than we need it, or as permitted by the agreement for the Service, or as permitted or required by applicable law.

        Although HealthJoy may provide its third-party partners with your personal information for the third-party partner to provide the Service to you, HealthJoy does not trade, rent, or sell your personal information to third parties for cross-context behavioral advertising. 

        Our information processing activities include conducting our business, customer communications and support, user verification, payment processing, shipping, quality management services, Service maintenance and improvements, and complying with legal requirements. We conduct such processing operations to perform the contract that you have with us, or to take steps at your request before entering into a contract, and for our legitimate interests or those of a third-party. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. 

        We also ask for your consent to use your information for certain specific reasons, such as when we provide healthcare-related services to you. Certain personal information, such as personal health data, implicates legal requirements, including those that arise under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Accordingly, HealthJoy works with its staff and outside consultants on implementing measures to comply with HIPAA and other applicable laws, and we closely monitor consent documents, which you will be asked to submit to enable us to access your personal health data and insurance information so that we can use the information in the way you have requested. 

        You may withdraw your consent at any time by contacting us at support@healthjoy.com or at the  mailing address listed below.

        Where applicable, if HealthJoy intends to further process your personal information for a purpose other than that for which the personal information was initially collected, HealthJoy shall, prior to such processing, provide you with any relevant information on such additional purpose, and, to the extent required by applicable law, obtain your consent for this.

        The table below describes the relevant categories of personal information that we process and explains why we use this information, how we process the information, and our lawful bases for processing the information:

        Why we process your information

        How we process your information

        Our lawful bases
        for processing

        Relevant categories of personal information

        To conduct our business, such as by providing features through the Service.

        Provide healthcare-related services, including certain diagnoses and prescriptions, virtual urgent care, virtual musculoskeletal care, and mental  healthcare, when you choose to participate in virtual consults or otherwise interact with HealthJoy healthcare providers or our interactive tools and services;

        Manage, organize, and interpret employee insurance plans and assist with medical billing;

        Refer you to healthcare providers within your insurance network 

        You have consented to our processing of your personal information, i.e., to help you find providers within your insurance network when you request for such assistance;

        For the performance of our contract with you or to take steps at your request before entering into a contract;

        For our legitimate interests or those of a third-party, i.e., to promote employee physical wellness and mental health 

        Personal health data; genetic data; data concerning your sex life or sexual orientation; financial information; insurance policy information; contact data associated with personal health data and insurance policy information, such as name, age, gender, date of birth, Social Security Number, marital status, and racial or ethnic origin; and precise geolocation information 

        To help you achieve your health-related goals for physical and mental wellbeing,  happiness, and productivity 

        Track your steps, speed, and movement to allow you to monitor your daily activity on the HealthJoy App 

        You have consented to our processing of your personal information, i.e., to help you manage your fitness;

        For the performance of our contract with you or to take steps at your request before entering into a contract

        Motion data (e.g., recording elevation, steps, and other information), gyroscope data, and accelerometer data (tracking movement) 

        To send marketing and advertising materials and deliver relevant content to existing and former customers.

        Send informational and promotional newsletters (such as a newsletter relating to a specific health condition), personalized emails, and secure electronic messages about your health interests, including news, announcements, reminders, and opportunities, when you opt-in to receive such communications

        You have consented to our processing of your personal information, i.e., to provide you with informational or promotional material that you are interested in;

        For our legitimate interests or those of a third-party, i.e., to promote our business to existing and former customers

        Contact information, including name, email, address, telephone number, and company affiliation

        To communicate with you and provide customer support.

        Address and send communications to you as required by data protection laws, i.e., the U.K. GDPR and E.U. GDPR;

        Address and send communications to you about changes to our terms or policies or changes to the Service

        For our legitimate interests or those of a third-party, i.e., to address your questions and concerns about the Service;

        For the performance of our contract with you or to take steps at your request before entering into a contract

        To comply with our legal and regulatory obligations (e.g., Article 6(1)(b), U.K. GDPR and E.U. GDPR)

        Contact information, including name, email, address, telephone number, and company affiliation, and authentication information, including the username and password that you use to register an account on the Service

        User verification 

        Require you to log in to our HealthJoy App or Site in order to use or access certain features of the Service

        To comply with our legal and regulatory obligations (e.g., Recital 64, U.K. GDPR and E.U. GDPR)

        Authentication information, including the user name and password that you use to register an account on the Service

        To process payment. 

        Document the services and supplies you receive when we are providing care to you so that you, your insurance company or another third-party can pay us

        You have consented to our processing of your personal information;

        For the performance of our contract with you or to take steps at your request before entering into a contract

        Contact information including your name, email address, telephone number, company affiliation, and mailing address; financial information for payment processing purposes; and Insurance policy information, including carrier information, plan details, coverage, and copays and deductibles

        Quality management services to operate, manage, develop, administer, and improve the Service and your experience on the Service. 

        Conduct online research surveys, which you may receive via email invitations, pop-up surveys, and online focus groups, for market research and measurement purposes, including to measure the effectiveness of content, advertising, or programs by obtaining your feedback on the same, requesting that you enter certain personal information in response to the survey, and combining your personal information with other information we receive from third parties

        For our legitimate interests or those of a third-party, i.e., to be as efficient as we can so we can deliver the best service for you;

        For the performance of our contract with you or to take steps at your request before entering into a contract 

        Contact information including your name, email address, telephone number, company affiliation, and mailing address; user content, including survey responses, comments, reviews, and suggestions; online behavior information including online activity, product and online preferences, interests, demographic and geographic information, and time spent viewing features 

        To prevent and investigate fraud and other misuses of the Service.

        Maintain logs of disclosures of your information.

        For our legitimate interests or those of a third-party, i.e., to minimize fraud that could be damaging for us and for you

        Information about the browser and hardware you use as you access and use the Site, including IP address, network information, device characteristics, browser type, cookie information, referring and exit pages, sites visited, and timestamps 

        To ensure the technical functionality and security of the Service. 

        To provide you the Service

        For our legitimate interests or those of a third-party, i.e., to preserve the integrity of our confidential or proprietary information;

        For the performance of our contract with you or to take steps at your request before entering into a contract

        To comply with our legal and regulatory obligations (e.g., under Article 32, U.K. GDPR and E.U. GDPR)

        Information about the browser and hardware you use as you access and use the Site, including IP address, network information, device characteristics, browser type, cookie information, referring and exit pages, sites visited, and timestamps

        To analyze trends and gather broad aggregate demographic information, statistically monitor how many people are using the Service or opening our emails, and research our audience. 

        De-identified aggregate data may be used for these analyses. 

        For our legitimate interests or those of a third-party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price

        Online behavior information including online activity, product and online preferences, and time spent viewing features, and information about the browser and hardware you use as you access and use the Site, including IP address, network information, device characteristics, browser type, cookie information, referring and exit pages, sites visited, and timestamps

        To audit and analyze the Service.

        De-identified data may be in such audits or analyses.

        For our legitimate interests or those of a third-party, i.e., to demonstrate we operate at certain standards, to comply with our legal and regulatory obligations (e.g., Article 28, U.K. GDPR and E.U. GDPR).

        Online behavior information including online activity, product and online preferences, and time spent viewing features, and information about the browser and hardware you use as you access and use the Site, including IP address, network information, device characteristics, browser type, cookie information, referring and exit pages, sites visited, and timestamps.

         

        If you do not want your personal information used by HealthJoy as provided in this Policy, you should not use the Service, register as a member of HealthJoy or for any specific tool or application on HealthJoy’s Service that collects personal information, or submit any information in the “Contact Us” form on the Site.

        You may correct, update, or review personal information you have submitted through registration, interactive services and tools, and applications by signing into your HealthJoy account and updating your registration information or making the desired changes. If you have registered for a HealthJoy account and no longer want HealthJoy to use your personal information or desire to delete such information from our systems, you should delete your information as described in this Policy or contact HealthJoy to assist you using the information listed below. Upon your request, we will delete your personal information from our active databases and, where feasible, from our back-up media; however, you should be aware that it is not technologically possible to remove every record of the information you have provided to HealthJoy from our servers. 

        You may reject and opt-out of cookies and other parts of the Service. Additionally, if you decide that you would prefer not to receive personalized emails, secure electronic messages, or other communications from HealthJoy, you may also opt-out of these services by clicking on the settings tab on the home page of your HealthJoy App and changing your email preference or following the unsubscribe instructions included in each promotional email.

        SECURITY OF YOUR INFORMATION

        If you choose to provide us with your personal information, you understand that we are transferring it to our locations and systems in the United States or to the locations and systems of our service providers around the world. We have safeguards and security controls in place to protect your personal information. This includes reasonable technical and organizational measures, such as encryption and Secure Socket Layers (SSL) technology, that protect the personal information (i) from accidental or unlawful destruction, and (ii) loss, alteration, unauthorized disclosure of, or access to the data.  Please be advised, however, that while we take reasonable security measures to protect your personal information, such measures cannot be guaranteed to be secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your personal information.

        The security of your account relies on your protection of your user profile information. You are responsible for maintaining the security of your user profile information, including your password and for all activities that occur under your account. You may not share your password with anyone.  We will never ask you to send your password or other sensitive information to us in an email. Any email or other communication purporting to be from one of our websites requesting your password or asking you to provide sensitive account information via email, should be treated as unauthorized and suspicious and should be reported to us immediately. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and report it immediately by contacting us via email at support@healthjoy.com.

        NEWSLETTERS AND EMAILS 

        At registration and at various times during your use of the Service, you will be given the option of opting in to recurring informational or promotional newsletters via email from HealthJoy or directly from third parties. From time to time, HealthJoy also makes subscriptions to our newsletters available on third-party websites. If you sign up for one of our newsletters on a third-party website, you acknowledge and agree that the website may provide us with your personal information, such as your email address, and we may use that information as described in this Policy as though you had provided it directly to us.

        When you sign up for our email newsletters on HealthJoy, you may at any time choose to opt out of receiving additional informational or promotional newsletters from HealthJoy. You can unsubscribe from a newsletter by following the directions included at the bottom of the newsletter.

        Note that this Policy does not apply to information, content, ideas, concepts, or inventions that you send to HealthJoy by email. If you want to keep such information, content, ideas, concepts, or inventions private or proprietary, do not send them in an email or any other correspondence to HealthJoy.

        RESEARCH AND MEASUREMENT ACTIVITIES

        From time to time, HealthJoy may conduct online research surveys, ask you to enter personal information, and combine your personal information with other information available to HealthJoy through third parties for research and measurement purposes (as further described in the table under “Categories of Personal Information and Purpose for Collection”). We do not knowingly accept participants under the age of 18 when we partake in such research and measurement activities. If you are under the age of 18, please do not respond to any HealthJoy online research survey. Online research surveys conducted by or on behalf of HealthJoy will contain a link to this Policy.

        CONSENT TO PROCESSING AND INTERNATIONAL TRANSFERS 

        HealthJoy is a U.S.-based business and may process, transfer, and store personal information on servers located in a number of countries, including the United States. As a result, your data may be subject to data protection and other laws that may differ from your country of residence. Your data may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate. By using the Service, or by providing us with any personal information, you consent to the collection, processing, maintenance, and transfer of such data in and to the United States where the privacy laws may not be as comprehensive as, or equivalent to, those in the country where you reside or are a citizen.

        Your personal data may be stored or transferred to countries outside of the U.K. and E.U. that may not offer an adequate level of protection, such as the United States. When we store or transfer your personal data outside of the U.K. or E.U., we will do so in accordance with applicable law, and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made either to countries recognized as providing an adequate level of protection or, if the country does not offer adequate protection, such transfers are subject to standard data protection clauses adopted by the EU Commission or UK Information Commissioner to guarantee that your personal data is adequately protected in any cross-border transfer. To obtain any relevant information regarding any transfers of your personal data to third countries (including the relevant transfer mechanisms), please contact us. 

        We transfer personal information to the recipients and for the processing operations listed in the section of this Policy titled “Disclosure of Personal Information” The table below lists the specific third countries in which those recipients are located and where personal data is transferred as well as the lawful safeguards in place for each third country to effectuate such transfer:

        Third country where personal data is transferred

        Lawful safeguard 

        United States

        Since there is no adequacy regulation or adequacy decision for the United States, our practice is to use legally-approved standard data protection clauses for transfers from a controller to a processor recognized or issued pursuant to Article 46(2) of the EU GDPR.

         

        SPECIAL NOTICE FOR EEA AND UK RESIDENTS

        If you would like to submit a Data Subject Request, you can contact us at support@healthjoy.com. If you choose to submit a Data Subject Request, you must provide us with enough information to identify you and enough specificity on the requested data. We will only use the information we receive to respond to your request. We will not be able to disclose information if it cannot verify that the person making the Data Subject Request is the person about whom we collected information, or someone authorized to act on such person’s behalf. Please specify clearly which information you would like us to provide you with, review, amend, stop processing, or delete.

        “Personal data” means any information relating to an identified or identifiable natural person. 

         

        1. Request to Access and Data Portability. You may request a copy of your personal data shared with us in an eligibility file by your employer (note we do not have a way for exporting chats or calls) as well as confirmation as to whether or not personal data concerning you is being processed, access to your personal data, and information on the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipient to whom the personal data have been or will be disclosed, and the period of time the data will be stored. We may charge a reasonable fee to cover the administrative costs of providing you with a copy of your personal data.
        2. Request to Rectify or Complete. If you notify us, or we otherwise become aware, that the personal data we hold is inaccurate, we will not use it, and will not allow others to use it, until it is corrected. You can ask us to correct or complete our record of your personal data by contacting us at any time. To the extent possible, we will inform anyone who has received your personal data of any corrections.
        3. Request for Erasure. You may, in certain limited circumstances where the processing is not necessary in the context of the services we provide to you, ask to have the personal data we directly or indirectly process deleted or removed.  If the request is founded, we will try to do so promptly, and, to the extent possible, will inform anyone who has received your personal data of your request. 
        4. Request for Restriction of Processing. You may request that we limit the way in which we process your personal data where (i) you contest the accuracy of the personal data we have for you, (ii) you believe our processing of your personal data is unlawful (but you oppose the erasure of your personal data and prefer that our processing be restricted instead), (iii) we no longer need your personal data but you require such personal data for the establishment, exercise or defense of legal claims or (iv) you have objected to our processing pending the verification of our legitimate grounds for processing. If the request is founded, we will try to do so promptly, and, to the extent possible, will inform anyone who has received your personal data of your request.
        5. Request for Data Portability and Transfer. You may request to receive a copy of your personal data, and have it transferred to another controller, where technically feasible, in certain limited circumstances, where a) you provided the data to us, b) our processing is based on your consent or is necessary to fulfill a contract with you, and c) our processing is automated. We may refuse your request if these criteria are not met.
        6. Objection to Processing. You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data. If we have sufficiently compelling legitimate grounds for processing your personal data, or we need your data to establish, exercise or defend legal claims, we may continue to process it. Otherwise, we will stop using your personal data. You may also object at any time to your personal data being processed for direct marketing, and we will stop processing the data for such purposes.
        7. Withdrawal of Consent to Processing. Where we have relied on your consent as the legal grounds for processing, you may withdraw your consent at any time. Withdrawal does not invalidate the consent-based processing that occurred prior to withdrawal.
        8. Automated Individual Decision-making.  We do not currently engage in automated individual decision-making. However, in the event we ever do so, we will inform you of such change and you may request not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects that concern you or that similarly significantly affect you, except were the automated individual decision-making is necessary for entering into, or the performance of, a contract between you and us; is authorized by law; or is based on the your explicit consent.

         

        You may contact us at any time where you believe that we are in breach of data protection laws or where you wish to make a complaint about our data processing. Furthermore, if you believe that our processing of your personal data is in breach of data protection laws, you have the right to lodge a complaint with the relevant data protection supervisory authority (i.e., in the U.K. or Member State of your habitual residence, place of work or place of the alleged infringement), if you are of the opinion that any of your personal data is processed in a manner constituting an infringement of the U.K. or E.U. GDPR or where you believe that we have not resolved an issue you have raised with us.

        SPECIAL NOTICE FOR CALIFORNIA RESIDENTS

        If you would like to submit a Consumer Request, you can contact us at privacy@healthjoy.com.  If you choose to submit a Consumer Request, you must provide us with enough information to identify you and enough specificity on the requested data. We will only use the information it receives to respond to your request. We will not be able to disclose information if it cannot verify that the person making the Consumer Request is the person about whom we collected information, or someone authorized to act on such person’s behalf. 

        “Personal information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. “Personal information” does not include publicly available information. 

        • Request to Correct. You may correct or update your personal information at any time by logging into your account or by contacting us.
        • Request to Access. You may submit a Consumer Request to obtain a copy of or access to the personal information that we have collected on you. 
        • Request to Know. You may submit a Consumer Request to receive information about our data collection practices. 
        • Right to Know what Personal Information is being Collected. You may request information on the categories of personal information we have collected about you; the categories of sources from which the personal information is collected; our business or commercial purpose for collecting, selling, or sharing personal information; the categories of third parties to whom we have disclosed personal information, if any; and the specific pieces of personal information it has collected about you. 
        • Right to Know what Personal Information is Sold or Shared and to Whom. You may also request the categories of personal information that we have collected about you; the categories of personal information that we have sold or shared about you and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each category of third parties to whom the personal information was sold or shared, and the categories of personal information that we have disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose.

        Please note that the categories of personal information, sources, and disclosure will not exceed what is contained in this Notice. Additionally, we are not required to retain any information about you if it is only used for a one-time transaction and would not be maintained in the ordinary course of business. We are also not required to reidentify personal information if it is not stored in that manner already, nor is it required to provide the personal information to you more than twice in a twelve-month period.

        • Request to Limit the Use of Your Sensitive Personal Information. You may request that we limit the use or disclosure of your sensitive personal information.
        • Request to Delete. You may request that we delete personal information it has collected from you. Subject to certain exceptions set out below we will, on receipt of a verifiable Consumer Request, delete your personal information from our records, direct any service providers to do the same, and notify all third parties to whom we have shared your personal information to delete it unless this proves impossible or involves disproportionate effort.

        Please note that we may not delete your personal information if it is necessary to:

        • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by the consumer, or reasonably anticipated by the consumer within the context of a business’ ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
        • Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes.
        • Debug to identify and repair errors that impair existing intended functionality.
        • Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law.
        • Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
        • Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when the business’ deletion of the information is likely to render impossible or seriously impair the ability to complete such research, if the consumer has provided informed consent.
        • To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business and compatible with the context in which the consumer provided the information.
        • Comply with a legal obligation.
        • Right to Access Information About Automatic Decision-Making. As discussed above, we do not currently engage in automated individual decision-making. However, in the event we ever do so, we will inform you of such change and you may request information about and opt out of such automated decision-making. 

        We may not, and will not, treat you differently because of your Consumer Request activity. As a result of your Consumer Request activity, we may not and will not deny goods or services to you; charge different rates for goods or services; provide a different level quality of goods or services; or suggest any of the preceding will occur. However, we can and may charge you a different rate, or provide a different level of quality, if the difference is reasonably related to the value provided by your personal information.

        SPECIAL NOTICE FOR NEVADA RESIDENTS

        We do not sell, rent, or lease your personally identifiable information to third parties. However, if you are a resident of Nevada and would like to submit a request not to sell your personally identifiable information, you may do so by emailing us at privacy@healthjoy.com

        CHANGES TO THE PRIVACY POLICY

        We reserve the right to change or modify this Policy or any of our tools or services at any time, and any changes are effective upon being posted unless we advise otherwise. If we make any material changes to this Policy, we will notify you by email or post notice on this website before the change becomes effective. 

        We encourage you to frequently review this website for the latest information on our privacy practices. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. You are bound by any changes to our Privacy Policy when you use the Service after such changes have been first posted. If you do not accept the terms of our Privacy Policy, we ask that you do not register with us and that you do not use HealthJoy. Please exit HealthJoy immediately if you do not agree to the terms of this Privacy Policy.

        FEES FOR NOTIFICATIONS OR REPORTS OR ACCOUNTINGS 

        HealthJoy may charge $225.00 for each request where HealthJoy is asked for an accounting of information; or for copying, postage and preparing an explanation or summary to a Client or an Individual; or for Designated Record Sets; or other requests related to the Service and for use of the Individual’s information.

        SUBPROCESSORS

        We utilize sub-processors (or service providers) in the performance of our services, and you hereby authorize us to engage those sub-processors set out at www.healthjoy.com/subprocessors (“Subprocessor List”). The Subprocessor List may be updated from time to time by HealthJoy in its sole discretion.

        HOW TO CONTACT US

        If you have any questions about this Policy, you may contact us by using the “Contact” link (under Learn More) at the bottom of every page of our Site, by email at privacy@HealthJoy.com, or by mail at:

        HealthJoy, LLC

        Attn: Privacy Officer
        215 West Superior St., 5th Floor
        Chicago, IL 60654

        Our Data Protection Officer may be contacted at:

        HealthJoy Data Protection Officer

        privacy@healthjoy.com 

         

        You may also contact our U.K. and E.U. representatives at: 

        HealthJoy U.K. Representative 
        HealthJoy Data Protection Officer

        privacy@healthjoy.com 

         

        HealthJoy E.U. Representative 
        HealthJoy Data Protection Officer

        privacy@healthjoy.com