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Member Support

HealthJoy Connected Navigation Platform
Connected Navigation Platform
Guiding to high-value care

Mental Health
Behavioral Health
Foster a mentally healthy workplace

Employee Assistance Program
Supporting holistic wellbeing

    Virtual MSK Care Icon
    Virtual MSK Care
    Reimagining musculoskeletal care

    Virtual Primary Care
    Virtual Primary Care
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    SurgeryPlus COE Icon
    Surgery Centers of Excellence
    Best-in-class surgical outcomes

      Virtual Urgent Care
      Virtual Urgent Care
      Immediate care, any hour of the day

      Chronic Care
      Chronic Care
      A new approach to chronic care

      HealthJoy Integrations
      Flexible to any strategy

        Healthcare Concierge

        Trusted support for employees navigating the healthcare system


        Our healthcare concierges save your employees
        time and money.

        Get a Demo


        Provider and facility recommendations

        Choosing the right provider can have a huge impact on the quality and cost of care an employee receives. Our complex internal process uses both public and private data to make a personalized recommendation for every member.



        Explanation of benefits

        Most employees are confused by their benefits. In fact, only 4% of Americans can define the most common health insurance terms. Our concierges can answer your employees’ questions, explain what’s covered, and even chat about prescription formularies. We make it easier to make an informed decision.


        Care redirection

        Our concierges are always looking for ways to minimize your employees’ healthcare spend. One key strategy is redirecting care to less expensive options.

        For example, we might recommend a less-expensive urgent care facility when someone asks us to search for an emergency room. In fact, 50% of our telemedicine usage comes from redirected local provider requests.



        Claims help

        Our concierges help your employees sort out and resolve claims and related paperwork problems. We work on coverage issues and help members understand the coding and payment rules that apply to their circumstances.