Provider and facility recommendations
Choosing the right provider can have a huge impact on the quality and cost of care an employee receives. Our complex internal process uses both public and private data to make a personalized recommendation for every member.
Explanation of benefits
Most employees are confused by their benefits. In fact, only 4% of Americans can define the most common health insurance terms. Our concierges can answer your employees’ questions, explain what’s covered, and even chat about prescription formularies. We make it easier to make an informed decision.
Our concierges are always looking for ways to minimize your employees’ healthcare spend. One key strategy is redirecting care to less expensive options.
For example, we might recommend a less-expensive urgent care facility when someone asks us to search for an emergency room. In fact, 50% of our telemedicine usage comes from redirected local provider requests.
Our concierges help your employees sort out and resolve claims and related paperwork problems. We work on coverage issues and help members understand the coding and payment rules that apply to their circumstances.