HealthJoy’s 2024 Spring Product Updates

2024 is set to be our most ambitious year to date in the HealthJoy product organization. With so much going on, I wanted to be sure to provide you with an update on all the new and upcoming enhancements our team has been working on. 

I’m excited to detail these updates, including:

• 2024 Member Health Goals Report: Key insights we learned from nearly 86,000 responses to our Member Health Goals survey
• Find Care Enhancements: Delivering cost and quality information—powered by Ribbon Health—directly to employees through our enhanced Find Care experience
• Surgery Centers of Excellence: How HealthJoy’s latest surgery partner delivers average employer savings of $20,000 per episode

Now, let’s take a closer look at the new and upcoming improvements made to the HealthJoy platform.

What Employees Are Saying About Benefits in 2024

Our second annual Member Health Goals report is now live! Over 96% of members who activated HealthJoy in 2023 provided us with at least one health goal—such as improving mental health or reducing back pain—giving us nearly 86,000 member responses to analyze. 

This proprietary data is used to personalize the in-app experience and provide employees with personalized care recommendations based on their wants and needs to achieve healthier outcomes while containing costs. 

Within this year’s report, we use the data to uncover differences between the benefits employees prefer and the ones offered to them by employers looking to drive successful outcomes. 

Download the report for actionable insights you can use to proactively address employee wants and needs.

Make Finding High-Value Care Simple

New cost + quality data spans 99% of US providers and facilities

At HealthJoy, we’ve helped employees locate in-network providers and facilities across their entire benefits package for years. Now, we’re bringing provider cost and quality information directly to employees through a seamless, self-service experience. 

Our Find Care search tool now integrates cost, quality and rating data powered by Ribbon Health—a leading healthcare data platform whose data spans 99.9% of providers and facilities in the US.

This enhancement to the Find Care experience takes the guesswork out of healthcare decisions, optimizing results for both employers and employees. HealthJoy places employees’ care preferences at the center of our Find Care experience. Members can either utilize HealthJoy’s comprehensive, easy-to-use, data-backed self-service provider and facility search tool for all their care needs or directly connect to HealthJoy’s concierge team for individual, 1:1 support. 

Unparalleled Access to Affordable, High-Quality Surgical Care

SurgeryPlus delivers $15+ PEPM savings on average 

We’re excited about our recent announcement to select Employer Direct Healthcare (EDH) as HealthJoy’s Surgery Centers of Excellence network partner.  

SurgeryPlus is the market leading Center of Excellence (COE) in the enterprise employer market with over 350 large employer clients, including CVS Health, The Home Depot, and State Farm. By integrating the solution into our care navigation platform we will be able to help employers of all sizes offer accessible, excellent surgical care while delivering meaningful cost savings.

SurgeryPlus reduces costs by contracting directly with best-in-class providers at 60% lower rates than commercial pricing and by identifying unnecessary surgeries. All SurgeryPlus surgeons are individually-vetted, representing only those in the top 15% of their specialty. We’ll be able to help our members achieve a ~30% surgical avoidance rate and an industry-low 0.6% complication rate vs. the industry average of 8-15%. 

Members also have access to a Comprehensive Care Team, including a 1:1 SurgeryPlus Care Advocate and HealthJoy benefits experts. The Care Team guides members through every step of the process – from finding a best-in-class provider to appointment scheduling to care coordination.

Learn more about this exciting partnership.

Until Next Time

We’re looking forward to sharing more exciting updates with you soon, but until then we’ll be hard at work improving access and delivering value to HealthJoy members.

As always, if you’re a HealthJoy customer, member or partner, we’d love to hear from you! If you see any improvements that our team can make to optimize the HealthJoy experience, please reach out.