BOOK A DEMO Quick Tour

About Us




Employer Login

Member Support

HealthJoy Connected Navigation Platform
Connected Navigation Platform
Guiding to high-value care

Mental Health
Behavioral Health
Foster a mentally healthy workplace

Employee Assistance Program
Supporting holistic wellbeing

    Virtual MSK Care Icon
    Virtual MSK Care
    Reimagining musculoskeletal care

    Virtual Primary Care
    Virtual Primary Care
    Powered by smart navigation

    SurgeryPlus COE Icon
    Surgery Centers of Excellence
    Best-in-class surgical outcomes

      Virtual Urgent Care
      Virtual Urgent Care
      Immediate care, any hour of the day

      Chronic Care
      Chronic Care
      A new approach to chronic care

      HealthJoy Integrations
      Flexible to any strategy

        3 min read

        Your 2021 Open Enrollment Roadmap

        Your 2021 Open Enrollment Roadmap

        How can you strategize to achieve your OE goals? Whether you want to drive utilization, contain costs, or improve employee satisfaction next year, these 2021 open enrollment tips can help. In Part 2, we’ll dig into what our survey revealed about how to get there.

        As we detailed in Part 1 of this series, we’re heading into an Open Enrollment (OE) with high stakes and more challenges than ever before. And, as our State of the Benefits Experience Report revealed, most HR leaders are planning to head into this unusual time without new benefits or tools.


        First up: revamp your benefits education strategy

        Since we asked so many HR pros already, we’ll ask you: how would you rate your benefits education strategy? If the answer isn’t 5/5, it’s time to examine some areas of improvement. Sure, the barriers presented by fully remote work, upended routines, and a crisis that rightfully occupies employee attention are significant. But with these open enrollment tips, creating an OE strategy that works in These Times is possible.

        Make this the year you try the mobile method

        Most employers we surveyed haven’t tapped into mobile-friendly communication solutions like SMS messages and chat tools. According to App Annie, Zoom’s app topped download charts throughout February and March, and other apps like Google’s Meet and Microsoft’s Teams surged, too. General announcements, like enrollment dates or company-wide plan change details, are ideal candidates for these tools. What’s more, mobile devices in 2020 now generated 51.92 percent of global website traffic, so a well designed mobile strategy is vital (see The Best Benefits Engagement Tool You Haven’t Used for more). The best part? They meet employees wherever in the (work from home) world they are.

        Keep communications short and dynamic

        This isn’t the year to get into the weeds in all your communications. Employees are juggling more than ever before, both at work and home, and their attention spans are short. Give them only the basics during OE. Then, make sure they’re supported by a benefits administration system or benefits experience platform that provides navigation support. Employees won’t need details until they REALLY need details; that’s where navigation becomes key. For detailed tips, read our post How to Simplify Benefits Communications for Open Enrollment.

        Next: get ahead of questions

        Our survey uncovered that HR spends an average of 9 hours per week answering benefits questions. Some outliers reported spending 20, 30, or even 40 hours per week on this task. The short window of OE is your chance to get ahead of these questions. This might be harder to accomplish in 2020. But laying the groundwork with these open enrollment tips just may cut down on questions later. Trust us; your future self will be thankful.

        Host more “virtual” office hours

        During this open enrollment, plan to be more available than ever before. Employees can’t just head down the hall to an open enrollment meeting, and if their parents, jumping on a virtual call might be difficult. What’s more, employees are experiencing “Zoom fatigue” at a rate that makes virtual meetings a questionable method of communication, at best. Unfortunately, video is what most of us are working with right now. So, plan for low attendance by opening more time in your calendar to answer questions and guide employees through your plan.

        Make a detailed FAQ

        Most of our survey respondents reported using an intranet system or benefits portal. If you use one of these tools, find out whether it has the capability to host a Frequently Asked Questions section. With an FAQ at their fingertips, employees may be able to answer basic questions like “where can I get a new benefits card?” and “how can I find my deductible?” We know from the State of the Benefits Experience Survey that these questions top HR’s to-do list and, while uncomplicated, they can be tedious. Why not turn to technology to simplify the process?

        Leverage your benefits experience platform to answer questions

        We know that some questions are too personal or specific to be answered by an FAQ or even HR for that matter. This is where your benefits administrator or benefits experience platform can come to the rescue. When you outsource not just questions but navigation support to one of these services, you save time and increase employee satisfaction. Employees can get help finding their benefits cards and services, but can also find high-quality, low-cost doctors, view their HSA balance, or get support for dependents. When you consider all that 2021 is likely to throw our way, it’s clear navigation support is more essential than ever.

        Improving Benefits Communication and Engagement CTA

        This isn’t a normal year – don’t treat it as though it is.

        Employees may not feel they have time right now to consider their benefits, but you know they’ve never been more important. Our survey revealed the biggest problems with 2021 OE, including distracted employees, lack of navigation tools, and outdated education and communication strategies. Facing them down will take a bit of innovation and, in a year like this one, dedication to helping employees grasp your most essential benefits like telemedicine and EAP.

        Remember that they may need more time, more empathy, and more answers than before. Above all, in your benefits communications, remember that the important thing is that they choose the best plan for them, and they know how to access care and support when they need it. With that as your focus, you can’t go wrong—no matter what else in 2020 does.

        Why Employees Need A Seamless Benefits Experience

        Why Employees Need A Seamless Benefits Experience

        What makes it so easy to use a service like Amazon? There are a number of reasons: you can access product offerings in one place, filter for cost...

        Read More
        HMO vs PPO – Which is Better?

        HMO vs PPO – Which is Better?

        Selecting the best health plan option for you and your family can be a confusing task if you are unfamiliar with or don’t understand the ins and...

        Read More
        Using HealthJoy to Manage Dental and Vision Benefits

        Using HealthJoy to Manage Dental and Vision Benefits

        Dental and vision benefits are in some ways the forgotten pens at the back of our junk drawer. They’re there, and they work, but we often forget to...

        Read More